Frequently Asked Questions

We pride ourselves on personalized service, not mail order. Our mission is to provide high-quality compounded medication solutions in conjunction with superior customer service. Our pharmacists are available to answer any questions while working with your provider to verify medication needs and appropriate treatment regimes. In most cases, new prescriptions can be prepared the same day at our Falmouth location for pick up or mailing.

Compounding is a safe and long-established tradition in pharmacy practice. In many cases, manufactured (off-the-shelf medications) cannot meet a patient’s needs. Compounding enables practitioners to prescribe medicines that are specifically prepared by the pharmacist to meet an individual needs. There are a variety of options available with compounded medications. This can include a change in the delivery system, a special dosage or strength, special flavoring, or customized formulation.

All pharmacies and pharmacists are licensed and regulated by State Boards of Pharmacy. SCIRx is a member of the PCCA, the Pharmacy Compounding Association, and the Maine Pharmacy Association.

There are many prescriptions that can be compounded. At SCIRx, our focus is in the Veterinary market, Dermatology, Dentistry, Pain Management, Women’s and Men’s Health. Our pharmacy team is always available to review any special needs you may have. All compounded medications need to be prescribed by a licensed provider.

Phone: (207) 619-7272 Fax: (207) 619-7273
email: info@scirxpharmacy.com
Mail: SCIRx Pharmacy
400 North Route 1 – Suite C
Falmouth, ME 04105

Original prescriptions can also be brought into the pharmacy. Please note that compounded medications may take up to 24 hours but in most cases new prescriptions are filled same day.

Upon receipt of a prescription, a team member will contact you to review pricing, whether you would like to pick up the prescription from the pharmacy or mailing options.

SCIRx can contact your current pharmacy or provider to transfer your prescription. It’s as simple as a phone call. We will contact you when the transfer is complete. Click here to learn more.

Payment is required at the time a medication is dispensed. We accept all major credit cards, check, and cash. We do not accept insurance plans as a method of payment. If requested, we will provide a completed and signed universal claim form on human prescriptions that can be used when submitting a claim for reimbursement to your insurance company. Many insurance plans may cover the cost of your prescription

Your credit card will not be charged until we complete and fill your prescription. We do not keep card information on file and all information is shredded after use. You will be asked to supply your credit card information on all new and prescription refill requests. Partially filled prescriptions are not charged until the prescription is complete.

When we process your prescription, we include the invoice and a receipt of payment. We can also email this information to you if requested.

No, due to the nature of custom compounding we do not automatically dispense prescriptions. Refill requests may be called into the Pharmacy during business hours, or can send us your request via email, fax or leave a message after hours on our phone answering system.

Compounded medications are made specifically per prescription and can not be returned. State pharmacy regulations dictates that once a prescription medication leaves the premises of the pharmacy, it can no longer be returned.

Our standard shipment method is the U.S. Postal service. Delivery time is usually 1-2 days. This of course depends on your location. Items can be shipped to a P.O. Box or street address and do not require a signature. Certain medications need to be shipped on ice/ priority mail. We will review with you prior to filling and mailing since this will increase the price.

We do our best to ship items on the same day requested. In most cases, we can ship the same day for medication orders received before noon EST. Our workload at the time the prescription is ordered and the medication’s availability may affect our ability to ship the same day. Prescriptions shipped over a weekend or long weekend may carry an extra cost to cover the additional packing material required.

If requested, your prescription can be sent via UPS. This does carry an additional cost.

If you are in need of a refill and the vial has 0 refills remaining, we can reach out to the provider by, fax or email to request a refill for you. When we receive authorization to fill the prescription, we can either contact you to arrange for pick up or mail when approved. The process is the same if your prescription has expired. Prescriptions may be written with a specific number of refills or in some cases with long-term medication the doctor may write for a year.

There are many reasons why your pet may not take their mediation. If you are having difficulty, call us and we can review other options. It might be a flavor issue or maybe the delivery method should be changed. Please don’t get frustrated, give us a call.

If your community does not have a drug take back program, customers are welcome to contact the pharmacy and we can take back your unused medication dispensed at no charge. Please do not flush medicines down the toilet or drain, or throw medications in the garbage. Medicines not properly disposed of can get back into our environment.