Frequently Asked Questions
SCIRx is a specialty pharmacy that exclusively provides custom compounded prescription medications. We provide a wide range of treatment alternatives and solutions to physicians and veterinarians for treating their patients. For your convenience here are some of the questions we get most often.
You Have Questions. We Have The Answers.
What makes SCIRx different?
We pride ourselves on personalized service, not mail order. Our mission is to provide high-quality compounded medication solutions in conjunction with superior customer service. Our pharmacists are available to answer any questions while working with your provider to verify medication needs and appropriate treatment regimes. In most cases, new prescriptions can be prepared the same day at our Falmouth location for pick up or mailing.
What is compounding?
Compounding is a safe and long-established tradition in pharmacy practice. In many cases, manufactured (off-the-shelf medications) cannot meet a patient’s needs. Compounding enables practitioners to prescribe medicines that are specifically prepared by the pharmacist to meet an individual needs. There are a variety of options available with compounded medications. This can include a change in the delivery system, a special dosage or strength, special flavoring, or customized formulation.
Is compounding regulated?
All pharmacies and pharmacists are licensed and regulated by State Boards of Pharmacy. SCIRx is a member of the PCCA, the Pharmacy Compounding Association, and the Maine Pharmacy Association.
What kind of prescriptions can be compounded?
There are many prescriptions that can be compounded. At SCIRx, our focus is in the Veterinary market, Dermatology, Dentistry, Pain Management, Women’s and Men’s Health. Our pharmacy team is always available to review any special needs you may have. All compounded medications need to be prescribed by a licensed provider.
How is my new prescription filled?
Original prescriptions can also be brought into the pharmacy. Please note that compounded medications may take up to 24 hours but in most cases new prescriptions are filled same day.
Upon receipt of a prescription, a team member will contact you to review pricing, whether you would like to pick up the prescription from the pharmacy or mailing options.
How do I Transfer a Prescription to SCIRx?
SCIRx can contact your current pharmacy or provider to transfer your prescription. It’s as simple as a phone call. We will contact you when the transfer is complete. Click here to learn more.
What Type of Payment is Accepted?
Payment is required at the time a medication is dispensed. We accept all major credit cards, check, and cash. We do not accept insurance plans as a method of payment. If requested, we will provide a completed and signed universal claim form on human prescriptions that can be used when submitting a claim for reimbursement to your insurance company. Many insurance plans may cover the cost of your prescription
When will my credit card be charged?
Your credit card will not be charged until we complete and fill your prescription. We do not keep card information on file and all information is shredded after use. You will be asked to supply your credit card information on all new and prescription refill requests. Partially filled prescriptions are not charged until the prescription is complete.
How do I get a copy of my invoice?
When we process your prescription, we include the invoice and a receipt of payment. We can also email this information to you if requested.
Can you set up my account for Auto Refill?
No, due to the nature of custom compounding we do not automatically dispense prescriptions. Refill requests may be called into the Pharmacy during business hours, or can send us your request via email, fax or leave a message after hours on our phone answering system.
Can I return a compounded medication?
Compounded medications are made specifically per prescription and can not be returned. State pharmacy regulations dictates that once a prescription medication leaves the premises of the pharmacy, it can no longer be returned.
What is the Shipping Method?
Our standard shipment method is the U.S. Postal service. Delivery time is usually 1-2 days. This of course depends on your location. Items can be shipped to a P.O. Box or street address and do not require a signature. Certain medications need to be shipped on ice/ priority mail. We will review with you prior to filling and mailing since this will increase the price.
We do our best to ship items on the same day requested. In most cases, we can ship the same day for medication orders received before noon EST. Our workload at the time the prescription is ordered and the medication’s availability may affect our ability to ship the same day. Prescriptions shipped over a weekend or long weekend may carry an extra cost to cover the additional packing material required.
If requested, your prescription can be sent via UPS. This does carry an additional cost.
How do I refill my prescription?
SCIRx Refill Form Download
Where do I find my prescription or Rx number?
What is the process if I have no more refills on a prescription or it has expired?
If you are in need of a refill and the vial has 0 refills remaining, we can reach out to the provider by, fax or email to request a refill for you. When we receive authorization to fill the prescription, we can either contact you to arrange for pick up or mail when approved. The process is the same if your prescription has expired. Prescriptions may be written with a specific number of refills or in some cases with long-term medication the doctor may write for a year.
What if my pet will not take the medication prescribed?
There are many reasons why your pet may not take their mediation. If you are having difficulty, call us and we can review other options. It might be a flavor issue or maybe the delivery method should be changed. Please don’t get frustrated, give us a call.
How can I dispose of unused medication?
If your community does not have a drug take back program, customers are welcome to contact the pharmacy and we can take back your unused medication dispensed at no charge. Please do not flush medicines down the toilet or drain, or throw medications in the garbage. Medicines not properly disposed of can get back into our environment.
Still Have A Question?
Reach out to us directly to speak with a knowledgeable SCIRx Team Member today.